At Super Thinkers, our fees are charged in advance to secure your child's tuition place and allow us to plan teaching, staffing and resources effectively.

This page explains how and when fees are charged, the payment methods available, and what happens when a payment is late or remains outstanding.

The information below should be read alongside our Terms and Conditions and forms part of the payment arrangements applicable to your account.

Course commitments and exam-year billing

Families joining a fixed course, including 11+, SATs, CATs or GCSE programmes, are committing to the course pathway through to the relevant exam period. If adequate cancellation notice is not provided in line with our cancellation terms, the account will be billed at the full course rate for the remainder of the course, up to and including the month in which the relevant exams are sat.

1. When Fees Are Payable

Tuition fees are invoiced in advance of the services being provided.

This means that payment must be received before the start of the forthcoming month or by the due date shown on your invoice, whichever applies to your account.

For example, an invoice relating to tuition provided during September is payable in advance of the September tuition period.

The issue date of an invoice should not be confused with its payment due date. The due date shown on the invoice is the date by which cleared funds must have been received.

2. Monthly Invoicing

Invoices are normally issued in advance for the forthcoming tuition period and will show:

  • the amount due;
  • the services or tuition covered;
  • the invoice date;
  • the payment due date; and
  • any credits, adjustments, administration fees or outstanding balances applicable to the account.

Parents and account holders are responsible for reviewing invoices when they are issued and notifying us promptly if they believe an invoice contains an error.

An invoice query does not automatically suspend the payment due date. Where only part of an invoice is disputed, any undisputed amount should still be paid by the stated due date.

3. Payment by Direct Debit

Where a Direct Debit mandate is in place, payment will normally be collected automatically in accordance with the payment information provided with your invoice.

Please ensure that sufficient funds are available to meet the collection.

If a Direct Debit is cancelled, rejected or otherwise unavailable, you remain responsible for ensuring that the invoice is paid by another accepted payment method by the due date.

Where applicable under your membership or tuition agreement, an administration fee may apply to accounts that do not maintain an active Direct Debit mandate.

4. Payment by Bank Transfer

Please use your invoice number as the payment reference whenever making a bank transfer.

Using the correct reference helps us identify and allocate your payment to your account.

A payment is treated as received when cleared funds reach our account, rather than when the transfer is initiated by you.

5. Childcare Vouchers

Where accepted, payment may be made using Childcare Vouchers or another approved childcare payment scheme.

Processing and settlement times vary between childcare providers. Parents and account holders should therefore arrange payment sufficiently early to ensure that the funds reach us by the invoice due date.

Submitting a payment to your childcare provider by the due date does not necessarily mean that payment has been received by Super Thinkers.

You remain responsible for allowing sufficient processing time.

6. Payment Processing Times

Different payment methods have different clearing and processing times.

In particular, payments made by:

  • bank transfer;
  • Childcare Vouchers; or
  • third-party childcare payment providers

may not reach us immediately.

It is the responsibility of the account holder to ensure that cleared funds are received by Super Thinkers on or before the payment due date.

We therefore recommend initiating payments sufficiently in advance of the deadline.

7. Late Payments

Prompt payment is important because tuition places, staffing and teaching resources are committed in advance.

Where payment has not been received by the invoice due date, a £35 late-payment fee may be applied to the account.

If an outstanding balance remains unpaid 7 days after the due date, an additional £125 late-payment charge may be applied.

These charges are in addition to the original outstanding balance and any other fees properly due under your agreement with Super Thinkers.

For example:

Invoice amount: £215
Not paid by due date: £35 late-payment fee may be added
Still outstanding after 7 days: an additional £125 late-payment charge may be added

The resulting balance could therefore become £375, subject to the applicable terms of your agreement.

We strongly encourage parents to contact us promptly if there is a genuine payment issue rather than allowing an invoice to remain unpaid.

8. Failed or Returned Payments

If a Direct Debit, bank payment or other payment is rejected, reversed or returned, the invoice will remain outstanding.

Any applicable administration or late-payment fees may continue to apply in accordance with our Terms and Conditions.

It is the account holder's responsibility to arrange an alternative payment method promptly.

9. Outstanding Balances

Where an account remains overdue, Super Thinkers may take reasonable steps to recover the outstanding balance in accordance with our Terms and Conditions.

This may include:

  • payment reminders;
  • suspension of access to services;
  • suspension of tuition or additional services;
  • withdrawal of credit or alternative payment arrangements;
  • referral of the account for debt recovery; and
  • legal proceedings where necessary.

Additional costs may become payable where permitted by the applicable agreement and law.

Payment of outstanding fees does not necessarily remove any separate notice, cancellation or contractual obligations that have already arisen.

10. Credits and Adjustments

Where a credit is applied to an account, it will normally be shown on the relevant invoice or account statement.

Unless otherwise agreed, account credits will be applied against amounts due to Super Thinkers and should not be treated as a cash refund.

If you believe a payment, credit or adjustment has not been correctly allocated, please contact us so that we can review the account.

11. Absence and Missed Sessions

Fees are charged in accordance with your membership and tuition arrangements and are not calculated solely on attendance.

A student's absence from a scheduled session does not automatically entitle the account holder to a refund, credit or reduction in fees.

Any entitlement to rearrange, recover or receive credit for a session is governed by the applicable Terms and Conditions and the circumstances of the absence.

12. Account Pauses and Cancellation

Pausing or cancelling tuition does not automatically cancel invoices or amounts that have already become due.

Account pauses, notice periods and termination are subject to the applicable provisions of our Terms and Conditions and Account Pause Policy.

Parents should therefore ensure that the appropriate notice or pause procedure has been completed rather than simply cancelling a Direct Debit or withholding payment.

Cancelling a payment method is not the same as cancelling your membership or tuition agreement.

13. Questions About an Invoice

If you believe an invoice is incorrect, a payment has not been allocated, or you have a question about your account, please contact Super Thinkers as soon as possible.

When contacting us about a payment, please provide:

  • the account holder's name;
  • the student's name;
  • the invoice number; and
  • the payment reference or transaction details, where applicable.

This will help us locate the payment and resolve the query more quickly.

14. Important Payment Reminder

All invoices are payable in advance of services being provided.

Please do not leave payment until the final day if you are using a payment method that requires processing or clearing time.

The account holder is responsible for ensuring that payment has reached our account, rather than simply having been initiated, by the applicable due date.